Using the site and placing an order
By using this website, you agree to use it lawfully. By placing a purchase when checkout is available, you agree to these terms and the policies linked below. You are responsible for providing accurate delivery and contact details.
Prices are shown in Canadian dollars unless stated otherwise. Applicable tax and shipping charges will be shown before an order is submitted. An order confirmation acknowledges receipt; we may cancel an order and refund any payment if an item is unavailable or the order cannot be fulfilled.
Products and care
We aim to describe scents, vessels and sizes accurately, but colours and appearance can vary slightly between batches and screens. Always follow the care instructions, place candles on a stable heat-resistant surface, and never leave a burning candle unattended.
Returns and delivery
Our return and shipping policies explain final-sale conditions, transit damage, processing estimates and delivery regions. Delivery dates are estimates, not guarantees, and may be affected by carriers or circumstances outside our control.
Read the return policyLimits of liability
To the extent permitted by law, Vel & Wick is not responsible for indirect or consequential losses arising from use of the site or products. Where liability cannot be excluded, our liability is limited to the amount paid for the affected order. Nothing here limits rights or remedies that cannot lawfully be excluded, including applicable consumer protection rights.