Final sale
Candles are final sale. We do not accept returns or exchanges for a change of mind, a scent preference, or a candle that has been burned. This does not affect any rights you have under applicable consumer protection law.
If an item arrives damaged
If your candle was damaged in transit, reply to your order confirmation email within 7 days of delivery. Include your order number, a description of the damage, and clear photos of the item and its shipping box or packaging. Keep the item and packaging until we have reviewed your request.
We will review the details and let you know the next step. For confirmed transit damage, we will offer a replacement where one is available or a refund to the original payment method. If we ask you to send a damaged item back, we will provide a prepaid shipping label.
Refund timing
Once a refund is approved, we will submit it to the original payment method. Your bank or card provider may take additional time to show the credit. Shipping charges associated with an approved damaged-item claim will be reviewed with the order.